IT Moves Into Supplier - Consumer Relationship Within Enterprise
Published December 23, 2010
With IT being the transaction and process backbone of enterprise, there is a sharp focus on measurement of service quality. Both service providers and
service consumers push service quality measurement. The SDC's publish service catalogues. Regional / country users subscribe to a menu of services. Service quality management is done to well documented, quantifiable and formally contracted Service Level Agreements, quite similar to formal purchase agreements.
service consumers push service quality measurement. The SDC's publish service catalogues. Regional / country users subscribe to a menu of services. Service quality management is done to well documented, quantifiable and formally contracted Service Level Agreements, quite similar to formal purchase agreements.