What is SLA?
SLA > Service Level Agreement
In any Corporate IT Environment each Department/Application Owner is responsible for a specific Service. Down stream applications/services may be dependent compeletly on the sucessful completion of the higher level Service.
So the higher level service/application owner might say that all his processes would be complete by 9:00 PM or account look-up function will compelte with in 2 millisecs or we will do the customer address validation etc. . If it dosent complete it will be escalated to higher management. It could be anything that is promised it would happen.
In any Corporate IT Environment each Department/Application Owner is responsible for a specific Service. Down stream applications/services may be dependent compeletly on the sucessful completion of the higher level Service.
So the higher level service/application owner might say that all his processes would be complete by 9:00 PM or account look-up function will compelte with in 2 millisecs or we will do the customer address validation etc. . If it dosent complete it will be escalated to higher management. It could be anything that is promised it would happen.