SAP articles
5 tutorials, cross-tagged with 17 SAP modules.
Do you need CRM to implement Employee Interaction Centre?
In short, no you don't, but to understand why it helps to have a quick look at the history behind SAP Employee Interaction Centre (EIC).EIC was born from customer interaction centre (CIC) back in...
Salesforce.com, SAP Highlight Growing CRM Battle
Salesforce.com, SAP, Oracle and Microsoft are all focused on developing their CRM platforms to take advantage of a growing market that embraces social networking.Salesforce.com unveiled its Service Cl...
Aspect Updates Unified IP CRM Connector to Include Latest Oracle Siebel and SAP CRM
Aspect, a provider of customer contact and Microsoft platform solutions, announced updated validations of AMC Technology's Aspect Unified IP 7 CRM Connector to include the latest releases of Oracl...
SAP Positioned in Leaders Quadrant for Marketing Resource Management
Inc. in the Leaders quadrant of the Magic Quadrant for Marketing Resource Management (MRM) report.1 SAP was recognized as a leader based on its "completeness of vision" and "ability to execute."Gartne...
SAP, Verizon Partner on Cloud CRM Delivery Solution
As part of the SAP CRM rapid-deployment solution on Verizon's CAAS, services will be delivered based on the user-subscription license model.Network operator Verizon and SAP America, a subsidiary o...