Opening Jr. SAP Monitoring Specialist @ Schneider Electric

Designation: Jr. SAP Monitoring Specialist
Job Description: Responsibilities as part of 24X7 global monitoring team include,

General understanding of SAP message architecture and monitoring transactions in one or more areas of EDI/IDOCS, CRM Middleware, BW loads, SRM replication, XI interfaces, Batch jobs and Infrastructure messages

ABAP development experience is a plus

Ability to review, analyze and qualify errors as data, technical or business process error

Moderate level of analytical skills in an enterprise level system landscape

Moderate understanding of SAP business documents, master data, transaction data and integration

Moderate knowledge SAP interfaces in terms of business documents exchanged between other SAP and non-SAP systems and the underlying technical mechanism

Provide in depth analysis of the issue and recommend possible options to resolve/reprocess the error

Familiarity with industry standard incident management tools like Peregrine, Remedy etc.

Good communication and follow up skills with user community across the globe

Should be able to work in Shift (24x7) independently, odd hour's and Holidays (incase of requirement)

Monitoring incident and problem Queues, allocating work and seeing it through completion

Coordinate with multiple teams and multiple data centres in resolving support related matters

Report progress to senior team member or manager

Key performance areas:

Should be able to coordinate with global team and service SLA's

Ensuring continuity of SAP monitoring support and continuous improvement.

Good understanding of SAP enterprise data and interface concept and management.

Team working (interaction with lots of different teams – Regional data centres , Local support, …)

Customer centric and capacity to deliver high level of service

Accountabilities:

Required to comply with the regulatory regime in which the organization operates as appropriate to the above role

Employees are expected to exercise due care and diligence, ensuring the areas the incumbent is responsible for are organised and controlled

Employees are required to observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties

The incumbent is required to respect the Schneider Electric approach to client care and must demonstrate due regard to the interests of our clients and in any and all third party dealings.
Desired Profile: Qualifications, Skills & Experience:

2+ years of SAP technical, functional or interface experience

Hands on experience in one or more areas of SAP

Exposure to global SAP projects is a plus

Exposure to 24X7 operations with batch and interface monitoring is a plus

Essential

SAP technical, functional or interface experience

Able to follow instructions and willing to take on new responsibilities and learn new skills.

Self-motivated and able see tasks through to completion to required quality and timescale

Ability to work under pressure and to agreed deadlines.

Desirable

Minimum of 2 years experience in similar role within a multinational context (multi-environments, multiple subcontractor teams, centralized support)

Business experience or very good awareness of IT impacts on business

Knowledge

Desirable/optional interface development, SD/CRM functional consulting, interface administration, CRM middleware monitoring, EDI/IDOC monitoring, XI interfaces, batch jobs and infrastructure logs (system logs, short dumps, update failures etc.,)
Experience: 2 - 6 Years
Industry Type: Semiconductors/ Electronics
Role: Functional Outside Consultant
Functional Area : ERP, CRM
Education: UG - Any Graduate
PG - Any PG Course,Post Graduation Not Required
Location: Bengaluru/Bangalore
Keywords: SAP Monitoring, SAP, SAP technical
Contact: Manjot Singh
Schneider Electric India Pvt Ltd
Website: http://www.schneider-electric.co.in/