Connected service management. SAP Service Management integrates
the proven SCM, CRM, PLM, and SRM functionality of SAP Business Suite
solutions to comprehensively cover service management demands across the
People-centric service management. SAP's service management
offering leverages the SAP Enterprise Portal solution to deliver role-based
access to key service management data, the SAP NetWeaver™ application and
integration platform to guarantee access regardless of users' disparate IT
systems, and the SAP Mobile Business solution to extend functionality to
field workforces-anywhere, anytime.
Collaborative service management. The offering facilitates the
collaboration of all key stakeholders in a comprehensive maintenance and
service value network, including OEMs, suppliers, trading partners, dealers
and asset operators, and customers.
Industry-specific service management. SAP leverages its
experience with industry-specific business processes and service management
to provide solutions for a wide range of industries including aerospace and
defense, automotive, construction, engineering, high tech, service
providers, and asset operators in the oil, gas, and utilities sectors.